Professional Summary
Accomplished and results-driven QA Leader with 16+ years of experience in building, scaling, and mentoring high-performing QA teams across Cybersecurity, Telecom, and CRM domains. Skilled in defining and executing end-to-end QA strategies that enable secure, reliable, and business-aligned software delivery.
Expert in balancing manual and automation testing, driving process improvements, and fostering cross-functional collaboration in Agile environments. Adept at managing the full QA lifecycle, ensuring quality-driven releases, actionable stakeholder reporting, and continuous improvement while upholding the highest quality standards.
Work Experience
2015 - 2025
Software QA Manager
SlashNext
Lead the quality assurance department, managing a team of 12 QA engineers. Implemented automated testing processes that reduced regression testing time by 65% and improved test coverage by 80% across all projects.
2012 - 2015
Senior QA Engineer
ZIN Technologies Ltd (Wyless Plc UK)
Developed and executed test plans for enterprise software applications. Introduced performance testing practices that identified critical bottlenecks before production deployment, reducing performance-related issues by 60%.
2009 - 2012
Senior QA Tester
Palmchip (FireEye)
Conducted functional, regression, and user acceptance testing. Played a key role in establishing the company's first structured testing process, which became the foundation for their quality assurance department.
Education
MCS, Computer Sciences
Preston UniversityPreston University
2001 - 2003
Software Engineering
Forman Christian College (A Chartered University)
2007 - 2011
Certifications
ISTQB Certified Tester Advanced Level
International Software Testing Qualifications Board
2018
Certified Agile Tester (CAT)
International Software Quality Institute
2017
Selenium WebDriver with Java
Udemy
2016
Notable Projects
Enterprise Cyber Security Application Testing
Worked cross-functionally with Development and Machine Learning teams to validate and test backend classifiers targeting emerging Business Email Compromise (BEC), phishing, and spoofing attacks.
Utilized Microsoft Graph API to simulate real-world email scenarios, ensuring classifier robustness, improved detection accuracy, and realistic threat coverage.
Worked cross-functionally with Development and Machine Learning teams to validate and test backend classifiers targeting emerging Business Email Compromise (BEC), phishing, and spoofing attacks.
Utilized Microsoft Graph API to simulate real-world email scenarios, ensuring classifier robustness, improved detection accuracy, and realistic threat coverage.
CDRs Specialist | Billing Validation | Telecom Analytics
End-to-End CDR Processing – Validation of raw CDR files (ASN.1, CSV, XML) from switches to billing systems
Mediation & Normalization – Transforming raw records into standardized formats for billing and reconciliation
Regulatory Compliance – Ensuring GDPR, CPNI, and local telecom privacy laws in CDR retention.
SalesForce CRM Testing
Salesforce-Based Talent Acquisition Platform — Engineered end-to-end recruiting solution spanning
Candidate pre-screening through final shortlisting, streamlining hiring workflows, and improving candidate experience
Salesforce-Based Talent Acquisition Platform — Engineered end-to-end recruiting solution spanning
Candidate pre-screening through final shortlisting, streamlining hiring workflows, and improving candidate experience
.